Take a Customer-Centric Approach
Digital transformation harnesses technology’s power to solve problems and deliver more meaningful member experiences.
Embracing this consumer-centric approach requires shifts in attitude and behavior that impact the entire organization.
Job descriptions may be rewritten. Priorities may be shuffled. The culture will move away from business as usual and toward innovation.
Association transformations have been the core of .orgsource’s business over the last 15 years. We believe that the impact of Industry 4.0, or the merging of the cyber and material worlds, makes adaptation imperative. To meet the demands of the digital marketplace, organizations must bring their services, operations, and cultures to a new level of proficiency or Association 4.0.
Careful preparation ensures a smooth transition to a more innovative future. The .orgSource Transformation Readiness Assessment explores competence across nine domains of activity. Knowing where an organization stands on this continuum forms the basis of the planning, timeline, and budget that will provide a blueprint for moving forward:
1. Strategy
2. Decision Making
3. Innovation
4. People/Skills/Culture
5. Processes/Operations
6. Technology/Systems
7. Metrics/Analytics
8. Revenue
9. Cybersecurity
The goal is to align people, processes and systems in order to create a comprehensive digital strategy and to weave technology into the fabric of business.
What Clients Are Saying
Sherry and Kevin dissected our problems and delivered an approach that scaled across the entire education department. They looked at our people, our processes, and our technology, and provided recommendations for the short, medium, and long-term on how to be more collaborative and deliberate in our communications. Since implementing their recommendations, we are delivering more content with higher usage than ever before. We continue to reference their reports as we update our annual strategic plans, nearly 2 years later.”
Anna Troise, Chief Education Strategist, American Academy of Orthopaedic Surgeons